We have an excellent opportunity for a full-time permanent Sales & Customer Experience Manager to join the team of an award-winning brand based in Bracknell, Berkshire.
About the role As a Sales & Customer Experience Manager you will motivate and drive the Sales and Customer Care team to achieve outstanding levels of service and drive sales growth. This role involves:
- Managing a team of Sales Executives and Customer Care Representatives
- Develop strategies to improve customer satisfaction and sales success
- Implement processes to enhance efficiency and productivity
- Oversee the day-to-day operations of both departments
- Ensuring that all customer interactions reflect the company's values and brand
Key responsibilities:
- Set performance goals, monitor progress, and provide feedback and coaching to improve team performance
- Develop and execute sales strategies to meet or exceed sales targets.
- Analyse sales data and customer feedback to identify trends and opportunities for growth.
- Develop and implement strategies to grow revenue from trade accounts.
- Develop and implement customer care policies and procedures to ensure consistent and exceptional service
- Train, mentor, and coach team members to ensure they have the necessary skills and knowledge to provide excellent service
- Participate in cross-functional projects aimed at enhancing the customer service and sales processes
About the rewards The role of Sales & Customer Experience Manager is a full-time role working 4 days from the Bracknell office and 1 day from home and you will receive:
- Competitive salary + commission structure
- 25 days holiday plus bank holidays
About you To be successful for the role of Sales & Customer Experience Manager, you'll have the following experience, personal skills and attributes:
- Passion for generating new business and identifying business opportunities
- Proven track record of managing and leading a team to achieve performance goals
- Able to demonstrate how well you work under pressure and adapt to changing requirements
- Excellent communication skills both written and verbal
- Demonstrable customer relationship management, time management and organisational skills
- Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
- Have experience in the retail sector
How to Apply Please note that eRecruitSmart is advertising the role of Sales & Customer Experience Manager on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!