This role will be supporting the category plans and growth campaigns to increase market share, drive revenue and support our customers in making their lives easier and growing their business.
You will have a creative flair in identifying growth opportunities and developing category management plans which deliver the right product range to the right customer, meeting both the customer and business needs.
You will provide the Category team with invaluable insight into market trends and consumer/customer needs to drive our product and category strategies.
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
Our client is a prestigious company on the trading estate in Slough, they are looking for an exceptional Customer Service Executive to work in their team.
Working in the customer service finance team you will work with customers to organise early settlements, maturities and terminations.
Our client is currently recruiting for customer service and sales advisors to start immediately due to their recent expansion and high client demand.
Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.