We are seeking a Customer Service Executive who will provide exceptional customer service and handle customer inquiries for our retail department.
Client Details
Customer Service Executive, Slough: The employer is a well-established retail firm, boasting a team of over 1000 dedicated individuals. With a solid reputation in the market, they continually strive for operational excellence and a high level of customer satisfaction.
Description
Customer Service Executive, Slough:
- Address customer inquiries and complaints via phone, email or social media
- Provide product information and assist customers with their purchases
- Track customer interactions and transactions, recording details of inquiries, complaints, or comments
- Communicate with the team to ensure customer satisfaction
- Stay up-to-date with new products and features in the retail industry
- Follow communication procedures, guidelines and scripts
- Generate sales leads
- Provide feedback on the efficiency of the customer service process
Profile
Customer Service Executive, Slough:
A successful Customer Service Executive should have:
- Strong phone contact handling skills and active listening abilities
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- A good understanding of retail industry trends and customer service practices
Job Offer
- A competitive salary ranging between £23000 and £28000 per annum
- A positive and engaging work environment
- Opportunities for professional growth within the retail industry
- Comprehensive training and support
- Being part of a motivated and friendly customer service team
This is an excellent opportunity to join a thriving team in the retail industry. We encourage all qualified candidates to apply for the role of Customer Service Executive.