Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend for the right candidate this may go permanent.
Responsibilities: -
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
My client, a market leading manufacturer with a reputation for excellence is looking for a commercially minded Administrator to join their customer success team.
You will support a team of busy Account/Sales Managers, proactively assisting customers during the sales and installation phase, ensuring that the process is seamless.
This is a challenging role, which will require prioritisation, communication and organisational skills, if you are the sort of person who relishes fresh ideas and a collaborative working style then this is the role for you.
Our client based in Barton Under Needwood have a 6 month fixed term contract for a Customer Service Coordinator.
Job Purpose
You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.