FJA are looking to recruit a
Customer Support Coordinator
to join our client's team within the Utilities sector on a
9-month fixed-term contract
The successful
Customer Support Coordinator
will provide exceptional customer service by resolving customer inquiries, issues, and complaints efficiently and effectively.
Customer Support Coordinator
role:
- Identify customer needs and provide appropriate solutions or escalate issues to relevant departments
- Build and maintain strong customer relationships through excellent communication and service
- Resolve customer complaints and issues in a timely and satisfactory manner
- You will educate our customers on the importance of water efficiency, fostering a positive change in their water usage habits
- Close collaboration with our expert Leakage Engineers and partners to swiftly resolve any issues
- Maintaining accurate records in our SAP database, ensuring that the progress of our engineers' work is up to date
The Successful
Customer Support Coordinator:
- Proven experience in customer service or a related field
- A full UK driving licence is required, as this role involves travel to our offices in Swansea (2 days/week), Cardiff (2 days/week), and the flexibility to work from home one day a week (Site visits may also be part of the job)
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to multi-task and prioritize tasks effectively
- Team Player, with a flexible, positive attitude, and enjoy supporting your colleagues
- This is a dynamic role that requires excellent communication skills, a proactive approach, and a passion for helping others
- Experience with databases like SAP and proficiency in MS Office Suite
- 5 GCSEs (or equivalent) at grades A-C, including English and Maths or equivalent
Desirable:
- Knowledge of Water Systems: Understanding water supply and leakage is a plus, but don't worry—full training will be provided!
If you are looking for a fantastic
Customer Support/Administrative
opportunity and want to work for a forward-thinking Company then apply now with your current updated CV. Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.