We are seeking an outstanding Customer Care Representative to support our client's team based in Warrington.
This is a fast-paced role critical to the UK Service Team's success, it requires excellence in customer care, strong relationship building, accuracy, attention to detail and the ability to prioritise workload.
Working to KPI's and service budgets, the role will be supporting the requirements of internal and external customers, processing and maintaining accurate maintenance records onto the ERP system, whilst providing administrative support to the UK Fleet of Engineers, including planning & dispatching engineers to jobs where required.
This open day will give you the opportunity to visit the Customer Centre and meet the Billing, Income, and Network Enquiries departments.
You'll also hear from Customer Service Advisors on what a "day in the life" looks like for them as well as the benefits that are on offer for working through Reed for United Utilities.
Reed Talent Solutions are supporting United Utilities by hosting a recruitment open day at the Lingley Mere Business Park in Warrington.
Reed Talent Solutions are currently working with United Utilities to recruit a Customer Complaints Advisor (Network Enquiries Customer Advisor) on a 12 month contract.
Key Information
Full time office based in Great Sankey, Warrington, WA5 3LP.
You will act as the first pint of contact for customers, identifying and understanding the needs of the customer in order to provide the most appropriate solution whilst ensuring that the customer receives the highest level of service.
Reporting to the Customer Service Manager, you will be responsible for providing exceptional customer service, offering support to the external and internal sales teams and processing quotes/orders timely and accurately.
Our client is a worldwide leader in industrial fluid system manufacturing and support, and they are currently looking for an experienced Customer Service Advisor to join their expanding team.
Posted by Page Personnel Secretarial & Business Support • £24K/yr to £26K/yr
The Customer Service Advisor is responsible for providing exceptional customer service whilst offering support to the external/internal teams and processing quotes and orders accurately.
This role focuses on providing customer a exceptional service to encourage repeat custom and overall satisfaction.
The organisation is a large-scale, global entity, employing over 5000 people across 70 different countries.