Reed Talent Solutions are supporting United Utilities by hosting a recruitment open day at the Lingley Mere Business Park in Warrington.
This open day will give you the opportunity to visit the Customer Centre and meet the Billing, Income, and Network Enquiries departments. You'll also hear from Customer Service Advisors on what a "day in the life" looks like for them as well as the benefits that are on offer for working through Reed for United Utilities.
If after the open day you are interested in working with United Utilities, you can register your interest and apply for a role. This will give you a good insight as to whether it's the right company and role for you.
Date: Thursday 31st October 2024
Time: 2 slots at 10am or 1pm
Location: Lingley Mere Business Park, Great Sankey, Warrington, WA53LP
Learn about United Utilities...
United Utilities are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.
Why work at the Lingley Mere Business Park? Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion. Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.
Learn about the different departments...
Income department:
As an Income Customer Advisor with the Property Team, you will be speaking directly to customers to collect cash payments and agree realistic payment plans using effective negotiation techniques. We are looking for people who have excellent communication skills, and can ask the "right questions" to help our customer's financial situation. You will also need to be able to identify and use your own judgement on what support we are able to offer. Using the payment plans and schemes we have available to help, matching the right schemes to the customer.
There are also those customers that choose not to pay their bills despite having the means to do so. They accrue large debts and in these circumstances we expect you to use your skills in influencing and negotiation to agree realistic payment plans and be tenacious as well as resilient and assertive in order to maximise cash collection.
Network Enquiries:
As a Customer Service Advisor in Network Enquireries, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. When our customer contacts us via phone, you will be the friendly voice and expert point of contact for any Water or Wastewater queries and complaints. Your dedication to prioritising workload, reacting swiftly, and maintaining accuracy will ensure our customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.
Billing department:
The billing department is looking for enthusiastic individuals who can speak with customers and provide them with a friendly customer service through their preferred channel of choice, i.e phone, web-chat, email, or written correspondence. To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity and empathy.
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gathering customer data to ensure their records are complete
- Investigate a customer query to resolution and to their satisfaction
- Explore options of payment methods with customers
- Strive for telephone resolution
- Bump up accounts to Team Leaders were it doesn't feel the right outcome for the customer
- Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new builds
- Proactively contact customers based on their interactions and feedback on automated systems
If you are interested in attending this open day, please apply though this ad. Then one of our consultants at Reed will be in touch with an Expression of Interest form for you to complete.