To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Our client, a global luxury footwear brand, are seeking a Customer Care Coordinator to join a very welcoming and friendly team on a temporary basis for 12-16 weeks.
The ideal candidate will provide exceptional service to all International end consumers across proprietary websites, as well as meets/exceeds sales profit and customer satisfaction targets.
The role has the potential to go permanent for the right candidate.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.