Join Our Dynamic Team as an Ecommerce Customer Care Coordinator!
Are you ready to take your customer service career to the next level? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? If so, we have the perfect role for you!
About the Role:
We are seeking a passionate and driven Ecommerce Customer Care Coordinator to join our team on a temp-to-perm basis. Initially, you'll work full-time in our Milton Keynes office, where you'll receive comprehensive training. Once you've mastered the ropes, you'll transition to a hybrid schedule, working 2 days in the office and 3 days from home. This is an ASAP start, so if you're ready to jump in and make an impact, we want to hear from you!
What You'll Do:
In this exciting role, you'll be the voice of our client's brand, providing top-notch service to their end consumers. You'll handle inbound and outbound calls, process manual orders, and manage the entire order and delivery process. Your expertise in the Magento system will be crucial as you oversee everything from order checks to managing the ecommerce mailbox and processing returns. You'll also play a key role in enhancing the customer experience by upselling products, providing detailed product knowledge, and responding to reviews on platforms like Trustpilot.
Key Responsibilities:
- Handle customer inquiries via phone and email with professionalism and empathy.
- Manage and process orders using Magento, ensuring timely delivery and customer satisfaction.
- Upsell products to maximize sales and provide tailored solutions for customer needs.
- Oversee the management of ecommerce returns, refunds, and Trustpilot reviews.
- Collaborate with the team to identify opportunities and improve customer service processes.
What We're Looking For:
- A background in ecommerce or customer service, with experience in phone-based roles.
- Proficiency in using systems quickly and efficiently, with a knack for multitasking.
- Strong communication skills, both written and verbal, to engage with customers via phone and email.
- A proactive approach to problem-solving, with the ability to work independently and as part of a team.
- Experience with Magento is a plus, but a willingness to learn and adapt is essential.
Why Join Us?
This is more than just a job—it's an opportunity to grow your career in a dynamic and supportive environment. You'll be part of a team that values curiosity, growth, excellence, and integrity. We believe in investing in our people, and as our business grows, so will you.
Ready to Apply?
Don't miss your chance to be part of something special. If you're ready to start immediately and meet the qualifications, apply today and take the first step toward a rewarding and exciting career as an Ecommerce Customer Care Coordinator!