Our client, a global luxury footwear brand, are seeking a Customer Care Coordinator to join a very welcoming and friendly team on a temporary basis for 12-16 weeks. The role has the potential to go permanent for the right candidate. The ideal candidate will provide exceptional service to all International end consumers across proprietary websites, as well as meets/exceeds sales profit and customer satisfaction targets.
Hours of Work: 9am - 5pm Monday to Friday
Hybrid working model is available.
Temporary 12 - 16 weeks (potential to go perm)
Car parking available
Full training is provided
Customer Care responsibilities:
Answering inbound calls and making outbound calls where necessary to consumers
Manual order processing
Upselling of products to consumers
Management of order and delivery process
Management of Magento system
Management of ecommerce mailbox
Management of ecommerce returns including reports
Providing product knowledge to our consumers
Management of reviews on website and Magento
Monitor and respond to Trustpilot reviews as necessary influencing positive when possible
Contributing to weekly operations call with the team to highlight any potential opportunities/ challenges
Support/Cover for wholesale when required
General administration
- Inbound/Outbound Calls - Receives and makes calls to our end consumers. Advise order status, available inventory, shipping/tracking and general queries.
Customer Care: Education/Experience / Abilities:
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Experience in telephone-based computer service role
- Prior experience in a multi-tasked call center or customer service environment.
- Intermediate skills in Excel, experience and proficiency with customer service / order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are required.
- Prior experience with computer data entry.
- Ability to solve problems efficiently, quickly and with empathy for customer issues.
Please apply now if you have the relevant experience for this role.
Thank you and good luck!