Our client, a well established and rapidly expanding employee benefits consultancy, is currently looking to recruit a Team Leader with managerial / supervisory responsibility to head up a team of associate consultants and account handlers within an exciting division.
You will be responsible for all aspects of client delivery and ensuring assigned work, in conjunction with managing your team, is delivered whilst ensuring a positive client journey.
You will ensure a great team culture, ensuring everyone works with the client in mind.
We are looking for a Customer Excellence Co-ordinator who loves working with customers, who enjoys working in a fast paced team and who pride themselves on doing the best they can for each and every customer.
Reporting to the Customer Excellence Manager, this role will involve working across a variety of contact channels including phone, email, web and social media.
At CTD Tiles, our Customer Excellence Team are committed to the delivery of exceptional customer service.
To lead and oversee administrative support to the Partner Practice to ensure that the relationships between the Practice and clients can be optimised.
Maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board.To support the Practice when informing and advising clients on the financial strategies, plans and products, and organise the technical task, illustrations, and reports.
Key duties and responsibilities
Oversee the administration team and provide regular updates to key stakeholders within the business.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
Due to continued growth, they have a brand-new role for an experienced People Manager to lead a team of Relationship Support Officers
The team will be delivering a highly skilled service to the Relationship Management customer base within their assigned portfolios, working for minimum 2, maximum 3 Relationship Managers depending on portfolio size.
Our client is a fully independent & well capitalized Challenger bank who offer an alternative ethos centred around positive social impact lending.