To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
They are currently seeking a Customer Service Adviser to join their team.
One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support.
Our client is a reputable organisation specialising in comprehensive energy solutions.
Posted by Macildowie Recruitment and Retention • £24K/yr to £28K/yr
Role Overview
The Customer Service Assistant will be responsible for providing timely assistance to customers, managing inquiries, processing orders, and ensuring overall customer satisfaction.
About the Company
They are currently seeking a dedicated Customer Service Assistant to enhance their customer experience and support their operational team.
This well-established company that is recognised for its commitment to high-quality products and exceptional customer service.
Posted by Service Service Employment Agency Limited • £24K/yr
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.