Customer Service Advisor
Our client is a reputable organisation specialising in comprehensive energy solutions.
One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. They are currently seeking a Customer Service Adviser to join their team.
The primary role is to ensure that all customer queries are always dealt with in a timely and professional manner.
Responsibilities:
- Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
- Respond promptly, professionally, and efficiently to all customer queries.
- Log and resolve customer complaints with care and attention.
- Gather and assess relevant information to address product and service inquiries effectively.
- Organise workflow to meet service level agreements and deadlines.
- Coordinate with internal departments to resolve customer issues and concerns.
- Manage customer accounts, including allocation and reconciliation.
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks as needed.
- Promote the company's mission, aims, and ethos proactively.
- Participate in marketing plans and activities as required.
- Assist with other related tasks as assigned by your Manager.
Skills and Qualifications
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided for the customer service role within the heat billing department.
The Role:
- Job Location: Bishop Stortford
- Hours Per Week: 8.30am – 5.00 pm
- Salary Up to £26,000
- Role Type: Permanent
- Reporting to: Customer Solutions Manager
Benefits:
- Annual leave: 25 days plus 8 Bank Holidays
- Sick pay: Generous sickness and accident insurance
- Loyalty Bonus: After two years' service
- Life Assurance: x2 your annual salary
- Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care: Annual eye checks will be reimbursed
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative
- On-site parking
- Company events
- Onsite gym and spa
To Apply:
- You must be living and authorised to work in the UK to apply for this position.