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WE Talent is currently supporting an exciting business in Braintree with their search for Customer Service Advisors to join their experienced team. This position is working at the companies modern premises, and provides training and ongoing career support. Our client is looking for people that have a drive to support their customers and always striving for customer service excellence. This role will be representing the company brand and we therefore are looking for candidates with professionalism who can align with their company values. This role is working 5 days a week during office hours, with approximately 2 weekend dates a month. Duties include: Liaising with customers via telephone and email, ensuring that communication is within set time limits. Aim to resolve issues on first contact. Supporting with admin - sending invoices and delivery notes etc. Meet customer service goals by hitting individual targets and objectives. Handle customer queries politely and empathetically and try to resolve them on the first attempt. Deal with challenging customers and follow the complaints process when needed. Build a good relationship with customers. Provide excellent service to keep current customers and reduce refunds and compensation. Help other teams with calls and tasks when needed to keep service levels high. Work with third-party suppliers to quickly resolve any issues. Take advantage of opportunities to recommend additional products or services when appropriate. Experience needed: Previous experience in customer support. Computer literate with the ability to learn new technology. Empathetic, supportive and patient. Ability to multitask and work under pressure. Previous complaint support experience. Excellent verbal and written communication skills. A strong team player with a will to support colleagues. The package 22 days holiday bank holidays (increases with service) Free parking Company pension Great company events and team building This role may suit: Call Handlers / Emergency Call Handlers / Customer Support / Retail / Customer Service Advisors / Contact Centre / Complaints Handlers Please note this is an onsite role - no remote working available If you have a proactive approach and are looking for a busy role at the heart of a exciting growing business - apply now! WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a differenceGet to know our in-store offers and schemes and promote them - the more info we can give our customers the better.Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock roomsWork with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of What you'll need to have Full training is provided for this role, and we are looking for people who:Excel in a varied environment, working at paceCommunicate and listen effectivelyEnjoy working as part of a team, promoting a collaborative team dynamicKnow that the little things make the biggest difference for customer interactionsDesire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings PlanGenerous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.As the heart of everything we do at Boots, it's with you, we can change for the better.To find out more about life and careers at Boots, click here. What's next If your application is successful, you will be invited to attend an in-store interview within the next 14 days.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.