SCCI Alphatrack, Service department are looking for an enthusiastic and dedicated Administrator to join the team; you will provide vital support to our nationwide customer base and be an integral part of the team.
Our Administrators have excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI's.
Tasks
As the first point of contact for our business, responsible for delivering consistently high quality customer service to our clients and customers (residents).
Posted by The Dove Partnership • £23K/yr to £25K/yr
My clients are looking for an enthusiastic and dedicated Administrator to join their team, you will provide vital support to their nationwide customer base and be an integral part of the team.
Excellent customer service, planning and organisation skills, fulfilling the role to a high level and meeting client KPI's.
You will be working in a team of 7 covering the diaries of around 30..
As a Client Services Administrator, you will be responsible for liaising with clients, reviewing cases and providing scheduled and ad hoc reports.
You will be responsible for issuing legally compliant documents to clients, reviewing cases, and providing regular updates to the Client Services Manager.
You will identify issues and improvements and relay these to the senior management team.
Posted by Rayment Recruitment • £27K/yr to £28K/yr
General
We are working with a well respected client who are looking for a Customer Account Coordinator for their Harlow office.
As a Customer Account Coordinator you will be the first point of contact for all customers and will be required to resolve any problems they may have with receiving, storing and shipping of goods.
Duties and Responsibilities
Use the most appropriate method of communication when being the first point of contact for all customers;.
Assisting with the review of jobs for allocation and reallocation and determining which agents to instruct Supporting allocations by reviewing upcoming allocations and identifying resource requirements Dealing with and resolving ad hoc queries by phone and email from enforcement agents including escalating to senior management when required.
Reviewing agent holdings and assist with chasing overdue jobs.
Posted by Operations Resources • £25K/yr to £26K/yr
You will be joining the Service Admin Team to act as the first point of contact for the business, this will include responding to all client and customer queries, keeping them up to date, scheduling works and more.
Part of your daily activities will involve raising client works orders, keeping records, service systems and in house records up to date, raising works orders correctly and other day to day admin tasks.
Ideal candidates should have experience working in a similar role, such as a Call / Contact Centre environment.