We are looking for a good customer service person able to deal with the process from start to finish
Please note this role is a hybrid role based in Hayes Middlesex and as you can see a full job description and we need to see a similar job description on your cv
Please note I need the below in your spec if you have done this and also we can not have any gaps in your cv if you have any please fill in what you have done even if it is looking for work
This role also involves developing and implementing customer service strategies and processes.
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of customer service and 1st line tech support teams in a very busy
For this role we are seeking an individual who has a background in telephone based Customer Service and 1st line Tech Support, providing support on
Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
Acting as the key interface between Customers and the Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
As an Operations Administrator you will be in contact with new and existing customers providing a first-class service in assisting them with queries and troubleshooting as well as liaising with engineers to book repairs, installations, and maintenance.
The main objective of the role will be dealing with the booking of service and installations calls for our engineers and customers across the UK.
As a result of doing a good job you will even receive a bonus which is paid on a monthly basis!
Our client is one of the world's leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products.
Their portfolio consists of Procurement Services, Transactional Processing, Stores Management, and Inventory Optimisation enabled by industry-leading digital platforms.
They deliver world-class results to world-class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive, and Aerospace.