About the Client:
Our client is one of the world's leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management, and Inventory Optimisation enabled by industry-leading digital platforms. They deliver world-class results to world-class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive, and Aerospace.
As a Client Operations Manager, you will be responsible for:
- Ensuring exceptional service is delivered across client sites.
- Manage a team of site-based store personnel and all relevant line management accountabilities.
- Drive SLA and KPI performance
- Embed and drive a culture of continuous improvement across all site locations and throughout the team.
- Utilise data to identify opportunities and drive efficiencies in the above processes.
- Develop strong client relationships through the communication and management of the above
- Manage all elements relating to the store's solutions that deliver against the client satisfaction scorecard.
- Work collaboratively with the Client services manager and the strategic partner managers to ensure all service elements of client contracts are achieved.
- Provide a full and clear training program to drive consistent performance across all locations.
The successful Client Operations Manager will have:
- The ability to lead a team to deliver strong results.
- Excellent interpersonal skills, with the ability to build long-term relationships with clients and stakeholders at site level and senior level.
- Experience in leadership of teams across multiple locations with demonstrable success in engagement and influence
- Ability to interpret reports and KPI data into deliverable actions.
- Operational background which can credibly demonstrate the above
In return our client will offer the successful Client Operations Manager
- Single-person private medical insurance
- 23 days annual leave + bank holidays (for every year in the business these go up 1.
- Option to buy up to 5 additional holiday days.
- Pension at 5% EE, 3%ER
- Retail discount schemes
- Free Employee Assistance Programme - Legal, medical, and financial advice
- Career and training development opportunities
- Cycle to work scheme.
- Option to buy additional holidays.
- Company shares saving scheme - subject to a qualifying period.
- 1 x Death in Service in UK and Ireland