The main objective of the role will be dealing with the booking of service and installations calls for our engineers and customers across the UK. As an Operations Administrator you will be in contact with new and existing customers providing a first-class service in assisting them with queries and troubleshooting as well as liaising with engineers to book repairs, installations, and maintenance.
As a result of doing a good job you will even receive a bonus which is paid on a monthly basis!
The main duties will be :
- To be first point of contact for customers with regards to delivery and service call queries
- Carry out fault diagnostics on our products when required
- Dealing with several calls regarding general enquiries
- Produce all relevant paperwork required which will allow installation teams to complete deliveries
- Scanning and uploading all documentation required to ensure accurate recording
- To create/generate invoices on products sold by self or engineers including chargeable remedials
- Maintain customer files in line with Company Policies
- Showing empathy and understanding towards our customers
- Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers
- To work closely with all other departments and the engineer/delivery teams
The successful candidate will have the following skills:
- Have a real passion for customer services
- Ability to work well under pressure and meet deadline
- Someone with excellent communication, and interpersonal abilities.
- Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
- Someone with strong organisational and multitasking skills.
- Ability to work well in a team environment and independently as needed.
Shift Pattern : 35 hours per week rotating weekly shifts of 8.00am-4.00pm; 09.00am to 5.00pm; 10.00am to 6.00pm
1 Saturday working from home (paid as overtime) 9.30am to 2.00pm (current pattern is every 6th week)
Option to finish early every third Friday at 3.00pm
If you would like to apply for the position please email or click apply on the advert.