The Operations Manager role is a critical leadership position in the logistics and distribution sector, ensuring smooth and efficient operational activities.
The ideal candidate will have a strong background in supply chain management and a proven track record of leading successful teams.
The organisation is a major player in the Logistics Distribution and Supply Chain industry, with an impressive global footprint.
You'll assist the E-commerce Manager and wider team in the day-to-day operations of the ecommerce online shop.
Reporting to the e-commerce manager, you'll be part of a small team working from home, with at least one day dedicated to working from our head office, based in Swindon.
Ensuring that the online shop is a key source of engagement, and the customer experience is seamless from start to finish.
People Solutions are pleased to be working with a well-known distribution company to support their delivery network across the UK with this hybrid / remote working Administration role.
WORKING 5 DAYS OUT OF 7: VARIOUS SHIFTS BETWEEN 07.00 - 21.00
You will be working within the Customer Care Team and will be responsible for case managing customer complaints and enquiries from stakeholders, ensuring the highest service standards from receipt to resolution, as well as capturing and sharing learning from complaints to enable improvements to customer journey.