Posted by Service Care Solutions - Housing • £16.06/hr
Our Client's Complaints Centre of Excellence is seeking a dedicated Complaint Officer to manage and resolve customer complaints both orally and in writing.
You will play a key role in supporting customers through their complaints journey, ensuring each case is investigated thoroughly and resolved based on its individual merits.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
We are proud to be working with a popular retail brand as they look to recruit two committed Telephone Sales Agents for their Southampton based contact centre operation.
After an initial probationary period this role could move onto a hybrid basis.
You will work Monday to Friday with a rotational Saturday, with midweek shifts falling between 9am - 7pm.
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role.
The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role
Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Posted by Talent Sure Recruitment Limited • £23K/yr to £28K/yr
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears.
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton.
They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.