We are proud to be working with a popular retail brand as they look to recruit two committed Telephone Sales Agents for their Southampton based contact centre operation. After an initial probationary period this role could move onto a hybrid basis. You will work Monday to Friday with a rotational Saturday, with midweek shifts falling between 9am - 7pm.
Are you a highly motivated and diligent sales professional looking to work with an exciting brand?
Would you like to work with a leading organisation that is truly passionate about its customers and service?
As a Telephone Sales Agent, you will be contacting potential customers from an up-to-date database aiming to gain their continued custom. You must take pride in providing an efficient and effective service, offering a range of suitable products on behalf of their affiliated partners. You will be able to demonstrate exemplary customer service, resilience and confidence while taking a smart approach to negotiation.
To be considered for this role, you must have experience working in a sales driven and customer focused environment, ideally within a contact centre operation. The basic salary banding is between £30,000 - £35,000, with the addition of achievable bonuses.
Telephone Sale Agent Duties:
- Make outbound calls to offer additional products to existing customers and other warm leads.
- Handle inbound calls from customers and provide suitable quotations.
- Make accurate cost calculations, providing customers with quotations.
- Supporting the customer with all necessary information in order to make an informed decision/purchase.
- Regularly achieve sales, service and activity targets, utilising skills gained from training using a consultative and confident approach.
- Highlight product features and benefits based on identified customer needs.
- Maintain appropriate methods of communication through the sales and service process.
- Ensure customer records are kept up to date and payments are in line with security protocols.
- Ensure that all policies and procedures are adhered to at all times, including Health and Safety, training, meetings and industry developments.
Key Skills:
- Effective questioning and listening skills.
- Strong organisational and interpersonal skills.
- Strong verbal and written communication skills with precise comprehension.
- Able to work to agreed performance targets.
- Able to work to tight deadline and under pressure.
- Computer literate with MS Office.
- Can use initiative and problem solves.
- Brings a positive mental attitude and enthusiasm to tasks.
- Demonstrate a smart approach to persuasion and negotiation.
Desired Experience:
- Proven successful background in a Telephone sales and customer focused environment.
- Ability and determination to consistently overachieve targets.
- A smart and dynamic approach to inbound and outbound sales.
- Competent in handling and overcoming customer objections.
- Excellent negotiation and persuasion skills.
Benefits:
- Pension.
- 25 days annual leave plus bank holidays.
- Birthday off.
- Buy and sell holiday allowance.
- Discounted gym membership.
- Perk box - various discounts from high street retailed.
- Numerous social events.
Apply today to be considered for the role as a Telephone Sales Agent. This is a fantastic opportunity to join a wonderful, trusted organisation voted as one of the Sunday Times Best Places to Work in 2023. For more information, contact Tim Campion on .
CCP has passionately supported candidates with ‘customer contact' job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they're looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces.