- Job Type: Temporary (potential for permanent)
- Working Hours: Monday – Friday, 9am-5pm
- Start Date: 25th September 2024
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role. The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role:
- Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
- Deliver supportive and tactful customer service, handling member complaints and enquiries with professionalism.
- Work towards achieving individual and team targets across various timeframes.
- Maintain accurate member details on the database and document all call outcomes.
- Suggest new practices or modifications to existing ones to enhance sales performance.
- Regularly report on retention figures to maintain accurate and current data.
Required Skills & Qualifications:
- Previous experience in sales, upselling, or a related field is desirable.
- High standard of accuracy and attention to detail.
- Proficient in customer service techniques and objection handling.
- Excellent communication and interpersonal skills.
- Team player with the ability to work collaboratively.
- Competent IT skills, especially in Microsoft Excel, and experience with large membership databases.
- Flexibility to work unsocial hours, including some weekends if required.
Interview slots are available on Wednesday 18th September.
Please apply today for immediate consideration.