Posted by Service Care Solutions - Housing • £16.06/hr
Our Client's Complaints Centre of Excellence is seeking a dedicated Complaint Officer to manage and resolve customer complaints both orally and in writing.
You will play a key role in supporting customers through their complaints journey, ensuring each case is investigated thoroughly and resolved based on its individual merits.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role.
The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role
Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
We're seeking a a large cohort to join the business as a Complaints Administrator, where you will be handling customer issues, managing complaints and supporting the administration.
Our client is a leading financial service and wealth management business.
Posted by Service Care Solutions - Social Work • £28/hr
General
Southampton City Council are currently looking for a Service Development Officer to join their Integrated Commissioning Unit.
As a Service Development Officer you will
Support the Integrated Commissioning Unit in service planning and strategy.
Assist in the development of a clear integrated approach to commissioning with specific responsibility for service re-design and performance in identified areas.