Complaints Handler
Location: Eastleigh (Hybrid working two days from home per week once you are trained and fully competent ) Start 16th Sept This is a temporary role for 12 weeks initially. There is a possibility of something coming from this longer term but this cant be guaranteed
Salary: £30,899.73 P/A
Hours of work: 37 hours per week – between the hours of 8.30AM to 5PM
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.
As a Complaints Handler/Customer Relations Officer you will be responsible for:
- Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
- Respond and resolve customer complaints and escalations.
- Liaise with internal departments and third parties to manage the enquiry with professionalism.
- To provide a solution to customers within satisfactory timescales
- Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
- Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
- To respond to customers' needs in person and via email.
The Ideal Complaints Handler will have/be:
- Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints.
- Excellent English skills with strong letter writing skills.
- Confident, and if necessary, authoritative on the phone.
- Strong interpersonal and influencing skills.
- Ability to prioritise workload.
- Work independently as well as part of a team.
- Strong customer service and telephone skills.
- Good negotiating skills.
- Will be available asap
To be considered please submit your CV asap.