Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
We are recruiting for an Account Manager for an IT Manager Service provider and offers a hybrid working environment.
The company is renowned for providing exceptional 24/7 support, dedicated Account Managers, and unrivalled SLA guarantees on a wide range of solutions.
With over 1000 passionate colleagues and thousands of business clients across the UK, the company is a trusted supplier of IT solutions.
Posted by Pertemps Dudley West Brom Perms • £24K/yr to £27K/yr
This role would really suit someone that prides themselves in delivering an efficient level of customer service.
A new opportunity to join this growing business and be part of this dynamic team.
You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.
A new function in our Moorepay business, our field-based Customer Success Managers (CSMs) will play a critical role in the ongoing management and health of our customer relationships and in developing close working relationships with our key and strategic customers.
As a CSM your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay.
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?