We are looking for a Process Coach ( Network ) to join Thames Water on a permanent basis.The Process Coach's role is to develop and deliver the company's Licence to Operate (LTO) programme, which demonstrates the competency of internal and third-party staff working on the clean water networks, including Repair and Maintenance (R&M) teams.
Coaches articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering, and assessing competency for individuals, teams, and regions in line with the Thames Water values, policies and procedures.
Our team is responsible for ensuring over 1,300 service users receive their Direct payments on time.In addition, the team is responsible for monitoring the use of Direct Payments to ensure the funds are being used in line with their care and support plans.
Are you a dynamic professional who thrives in both team settings and independent roles?
The role includes payment and monitoring of the Direct payment, identifying and investigating potential mismanagement, recovering non-payment of contributions towards care and recouping surplus funds from accounts.You will also provide effective customer-focused support by supporting service users and the Social Work teams.