We are looking for a Process Coach ( Network ) to join Thames Water on a permanent basis.The Process Coach's role is to develop and deliver the company's Licence to Operate (LTO) programme, which demonstrates the competency of internal and third-party staff working on the clean water networks, including Repair and Maintenance (R&M) teams. Coaches articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering, and assessing competency for individuals, teams, and regions in line with the Thames Water values, policies and procedures.
- 36 hours per week Monday – Friday 08:00 – 16:30
- We are offering a starting salary from £44,680
- This role also comes with a car allowance on top of your basic pay
- Base location – South East London, to be discussed at interview stage which base location will suit you best
- This is a hybrid role that will involve working in the Field, office and home
What you'll be doing as a Process Coach (Networks)
- Coordinating and delivering training, coaching, competency assessment, and task observations with network personnel and their managers in line with the LTO process.
- Developing personalised competency plans for people working on Water Networks, ensuring their learning material is updated and relevant, ensuring all personnel have the same journey.
- Monitoring and reporting on performance against the LTO plan and guiding initiatives for the development of the LTO as necessary.
- Driving engagement with Licence to Operate programme and managing expectations by acting upon feedback and raising issues.
- Utilising company and industry standards to develop individual competency plans.
- Monitoring and reporting the delivery of competency plans, by creating exercises to identify learning gaps to enable individuals to continuously maintain their licence to operate.
What should you bring to the role?
- Due to the nature of the role a Full UK Driving licence is required
- Experience within the water network or repair and maintenance environment
- Experience in mentoring/coaching/assessing
- Great training, coaching, and assessing skills
- Internal quality assurance experience is desirable but not essential
What's in it for you?
- We are offering a starting salary from £44,680 per annum + a car allowance
- 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.Find out more about working at Thames Water.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.