Working as part of our busy service desk, you will provide comprehensive and efficient systems support to our colleagues across the business in relation to infrastructure, hardware desktops, devices and access requirements.
We have an exciting opportunity for a Systems Support Officer to join us on a permanent basis.
The service desk operates between 08:00 - 17:00 and the role is fully office based at our head office in Shipley.
This is a great opportunity for our Business Improvement Lead to help shape change and how we work across Incommunities, improving the services we provide to both our customers and colleagues.
You will work closely with stakeholders across the organisation to solve problems, improve processes and create efficiencies.
This is an exciting time to join us as we embark on our new 5 year Corporate Strategy.
Support and develop the Community Partnership Network including identifying local community-embedded specialists to provide, products and services that are funded and non-funded, developing a diverse directory of services for participants to select from to address any barriers to work identified.
The directory of suppliers will be subject to due diligence to meet quality standards as well as ongoing customer feedback.
The role involves working strategically with 8 Job Centres, and 5 Maximus offices, in addition to being responsible for a number of CPN partners.
You'll be responsible for reconciling customer charging and supplier costs, maintaining data quality, and identifying and eliminating root causes of profit slippage.
As a Revenue Cost Assurance Analyst, you'll play a crucial role in ensuring the accuracy and efficiency of our revenue and cost processes.