Could you be Incommunities new Business Improvement Lead? This is an exciting time to join us as we embark on our new 5 year Corporate Strategy. You will work closely with stakeholders across the organisation to solve problems, improve processes and create efficiencies. This is a great opportunity for our Business Improvement Lead to help shape change and how we work across Incommunities, improving the services we provide to both our customers and colleagues.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Lead service improvement activities by developing and executing improvement plans, ensuring legal and regulatory compliance.
- Identify, document, and mitigate operational risks to maintain compliance and operational efficiency.
- Analyse complex data and translate it into actionable business insights to support decision-making.
- Collaborate with the Data and Insights Team to ensure strong data governance.
- Analyse internal data and external benchmarking to understand service costs and drive value for money improvements.
- Implement new methods for gathering and analysing customer feedback data to enhance business processes.
- Support the redesign and testing of new ways of working to improve performance in collaboration with business leads.
- Lead customer journey and process mapping activities to prioritise change initiatives.
- Address root causes of customer and service issues to support continuous transformation and change.
- Support Service Owners in delivering change programme service blueprinting activities, following the most appropriate project management methodology.
- Identify future needs and create solutions, often related to information and software systems, ensuring alignment with organisational goals.
- Act as a liaison between internal departments and external parties, translating how information technology can support organisational needs.
- Collaborate effectively with the IT Team, change team, and frontline service teams to achieve strategic and operational change goals.
- Prepare and support individuals to adopt and utilise identified changes to business processes, systems, and technology.
About you
- Passionate about change and improvement activities that prioritise the customer in every decision
- Experience of effectively managing multiple projects and activities simultaneously, adapting to organisational priorities
- Embrace new challenges
Requirements
- Strong understanding of change management and continuous improvement methodologies, effectively applied in the workplace.
- In-depth understanding of business analysis approaches and techniques.
- Successful track record in stakeholder engagement and collaborative teamwork across all organisational levels.
- Ability to work with complex data to identify trends, patterns, and areas of inefficiency.
- Experience in interpreting customer data and utilising customer journey templates to enhance customer experience.
- Ability to collate information in an organised, planned, and timely manner.
- Ability to identify issues with current processes and collaborate with the business to develop creative solutions.
- Proficient in coaching and supporting users through business and change initiatives.
- Comprehensive IT proficiency, particularly with the Microsoft Office suite.
- Adaptable and adept at making sound decisions under pressure
Benefits
- Starting salary of £40,747 per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- 28 days annual leave, which increases to 30 in your 2nd year and 32 in your 3rd year plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Agile and hybrid working
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Free parking onsite
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.