As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Gray & Associates Recruitment Services • £14/hr to £14.80/hr
The ideal candidate will have
Experience of working in a business support capacity providing a wide rangeofadministrative and dataanalyst support.
General
As the BusinessSupportAssistant you will be part of a busy team responsibleforundertaking varied administrative tasks and recording and analyzing dataas required.
Potential 12 month contract, A fantastic opportunity to join an organisation committed to ensuring children get the best out of their education.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
IT skills and operational skills in the use of Liquid Logic.
Excellent communication and interpersonal skills are essential.
Our client, a well-established organisation in the healthcare industry, is seeking a dedicated Business Support Officer to join their team.
This is a fantastic opportunity to work at the Board Level and provide comprehensive support to the Executive Directors, Chair, and Independent Members.
Are you an experienced Executive Assistant with exceptional organisational skills and a talent for minute-taking?
With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
William Martin, part of the wider Software, Risk and Compliance Group, are at the forefront of revolutionising health and safety compliance solutions.
We have an opportunity that has become available for an experienced Business Support Officer to join our Childcare & Fostering Team.
To provide a professional administrative and minute-taking business support service to all Social Care teams in respect of Safeguarding/Looked after Children/Family Support & Intervention/Vulnerable People.
The Business Support function support sensitive, complex and distressing subjects for which a high level of emotional resilience is required.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
IT skills and operational skills in the use of Liquid Logic.
Excellent communication and interpersonal skills are essential.
To work within consistent business support and administration processes and.
Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
Main purpose of the job
To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.