Are you an established IT Business Analyst with knowledge of the full Software Development Lifecycle (SDLC) and experience of working on projects of varying sizes and complexities?
Home Based with occasional travel
A natural problem solver and logical thinker who can articulate yourself well to varied audiences?
Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
Customer Success and Operations Director - Hybrid
Location: Hybrid - Leicester or Birmingham based, with travel to our London office.
Why do we want you
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
The Business Process Co-Ordinator, working very closely with the BP Project Manager and all members of the Business Processes Team, is a key player in supporting the team activities: thriving for excellence, supporting a culture of harmonisation & continuous improvement, and adding value to the business.
The role will be accountable for sustaining key administrative and processing activities within the department.
Ensuring a robust approach and that activities are administered, monitored and controlled to a high standard.
To act as a first point of contact for Human Resource & Payroll related enquiries at BRUSH Transformers, ensuring that the department can carry out its tasks and duties effectively, to partner the Transformer Business at all levels.
To provide a full Human Resources administration service for the HR department and to related stakeholders, including payroll support where required.
Main Responsibilities
Be recognised as the first point of contact for human resource and people related matters from all levels, advising, signposting and resolving as appropriate.
The Software Developer, working within the Applications Team, is a key player in supporting the Business Processes Strategy: thriving for excellence, driving a culture of harmonisation & continuous improvement, and adding value to the Business.
Documenting the scope and rules applicable to those systems, providing, and ensuring a consistent approach to change to support the systems' integrity acting as the advisor and custodian of the process quality & standards throughout, working closely with all key stakeholders whilst maintaining a high degree of customer satisfaction.
The role will act as the primary contact for a set of dedicated applications, being accountable for the application lifecycle, including governance, maintenance, development, support, and control.