The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
Company: Excalibur, part of the Onecom Group
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
We are looking to add an experienced Business Administrator to join our friendly and bubbly team.
This will be a busy and varied role where no two days will ever be the same, you must be able to manage ever changing priorities in order to meet deadlines.
Duties will include
Managing company correspondence, including phone calls, emails, letters.
This role will join the existing three Apprenticeship Officers and the Apprenticeship Manager, and you will be supporting a new and exciting programme that will be running over the next 3 years initially - this will entail helping to design and develop the programme and then supporting our Apprentices, Line Managers and Mentors and selecting and building strong and robust relationships with our Training Providers.
We're currently recruiting for an Apprenticeship Officer to join our team working 37.5 hours a week.
You'll be working as part of the Apprenticeship team based in Swindon, but supporting this specific apprenticeship programme, as well as supporting other daily activities related to our wider apprenticeship programmes.
Lead, mentor and manage a team of application support analysts.
General
We are seeking a motivated and experienced Application Support Team Lead with a strong background in SQL Server and Jira.
The successful candidate will lead the application support team, ensuring seamless operation and maintenance of business applications, providing top-tier technical support, and driving continuous improvement within the team.