Summary
We're looking for an E-commerce assistant to join our team.
In this role, you'll play a crucial part in ensuring the smooth operation and success of our online retail platform. This is an exciting opportunity for someone passionate about e-commerce and looking to make an impact in a fast-paced environment.
Contract/Duration: This is a fixed term position for 12 months
Hours/Working pattern: 37.5 hours per week.
Salary: £23,868
What it's like to work here
Reporting to the e-commerce manager, you'll be part of a small team working from home, with at least one day per week dedicated to working from our head office, based in Swindon which will be your contractual location. However, there is flexibility on where you are based at other times. This will be discussed in more detail at interview.
We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support you need to achieve your goals.
What you'll be doing
Great Photography:
- Assist in the provision of photography and ensure that all product images meet our high standards.
- Coordinate photography requirements to ensure timely delivery of images, playing a vital role in the photography critical path.
Great Product Copy:
- Support the creation and uploading of accurate, engaging, and error-free product copy for our online store.
- Coordinate with various teams to ensure that product descriptions are timely, grammatically correct, and inspire customers.
Content and Site Merchandising:
- Manage site merchandising and search result pages, utilising your knowledge of Magento's backend system.
- Ensure that products are categorised and merchandised in line with sales targets, profit margins, and visibility goals.
- Maintain consistency across category banners and build content pages that adhere to predefined templates.
Excellence in Customer Service:
- Ensure prompt and courteous handling of day-to-day customer service issues, acting as the first point of escalation.
- Regularly review customer feedback through platforms like Feefo and respond appropriately.
- Manage refunds and contribute to weekly customer experience reviews, focusing on enhancing customer satisfaction.
Supporting the Critical Path and Trading Plan:
- Assist in the timely upload of new and in-season products, ensuring that all pages are optimised for conversion and profitability.
- Work closely with the trading team to ensure that landing and content pages align with the overall trading plan.
Reporting and General Support:
- Provide general support to the E-Commerce Operations Manager, assisting with reporting and various administrative tasks.
- Take ownership of any required actions from Talking Shop meetings, ensuring they are executed efficiently.
Who we're looking for
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
- A team player who can work on your own initiative.
- Excel Knowledge
- Proficiency in Magento or an ability to understand new systems quickly
- Well organised and adaptable.
- Customer focused with an understanding of what a great customer experience looks like.
- Willing to learn new skills.
- Have a positive attitude.
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.