Summary
We're currently recruiting for an Apprenticeship Officer to join our team working 37.5 hours a week.
This role will join the existing three Apprenticeship Officers and the Apprenticeship Manager, and you will be supporting a new and exciting programme that will be running over the next 3 years initially - this will entail helping to design and develop the programme and then supporting our Apprentices, Line Managers and Mentors and selecting and building strong and robust relationships with our Training Providers.
You'll be working as part of the Apprenticeship team based in Swindon, but supporting this specific apprenticeship programme, as well as supporting other daily activities related to our wider apprenticeship programmes.
Along with your CV please include a cover letter of no more than 500 words detailing how your experience relates to the role.
What it's like to work here
We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that.
Your contractual location will be our head office in Swindon, there is flexibility on where you are based at other times. You'll spend one day a week working in our office to collaborate with the Apprenticeship team, and the rest of the time typically working from home, staying connected through online meetings and telephone calls. This is a role with national coverage, with some travel and overnight stays required. You should expect to be in the office some weeks 40-60% of your working week and this will be discussed in more detail at interview.
What you'll be doing
The role is varied, and no two days are ever the same.
Working with the Apprenticeship Manager, your responsibilities will include managing external training providers, supporting recruitment of new apprentices, managing internal and external communication, data management, answering and resolving complex queries and acting as a point of contact, expertise and support for the business both internally and externally.
You'll model exceptional customer service responding confidently and knowledgeably to both internal and external questions and be a point of contact and information in the key specified area, initiating and owning solutions as required whilst maintaining high levels of confidentiality.
You'll monitor, report on and manage the specified restricted budgets, ensuring you comply with the Trust's financial procedures and ensure that all related central and restricted fund requests are reviewed and actioned correctly, and balances monitored in the specified funds and payment issues are dealt with.
You'll ensure block weeks, induction and graduation content are agreed and communicated and lead and support on all specified areas on all aspects of the programme from recruiting, onboarding through to line manager and post completion support, in addition to monitoring and recommending improvements and change as required throughout the duration.
You'll continually monitor the programme via line managers, apprentices, mentors and training providers to ensure the programme is industry leading, addressing issues and finding and implementing solutions to complex challenges.
Who we're looking for
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.
We'd love to hear from you if you have:
- In-depth knowledge of Apprenticeship programmes – to include standards, principles of programme design, delivery and assessment.
- Understanding of Legislation relating to apprenticeships and safeguarding
- Experience working in a related role
- Customer Service skills, enabling strong relationships to be built and maintained both internally and externally
- The ability to manage, interpret and maintain complicated accurate data in line with Trust procedures
- The ability to work on own initiative, making complex and robust decisions and as part of a team
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.