This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
Main responsibilities will include the following
Dealing with order queries over the phone, via email and our customer relationship management system.
I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines.
This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue.
Day to Day of the role
Deliver excellent customer service in a professional manner.
We believe that anyone is capable of lasting change.
We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives.
For more than 25 years we have been working with people to build positive and productive lives, whatever their past.
Salary: £24000 - £28000 per annum depending on experience.
General
I am recruiting for a Client Services Executive to join my client based in Rochford, Essex.
The ideal candidate will be responsible for providing exceptional communication and support services to clients, promoting their HR services and products, and developing client relationships to explore additional products or services where appropriate.