Business Applications Support Lead - £35-40k - Hybrid
Overview
I'm currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Support Lead to join the growing team.
This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required.
Service Desk Team Lead - Application Support Manager - Service Desk Manager - Application Manager - 3rd Line Support
We are looking for an enthusiastic Service Desk Lead / App Support Desk Lead t/ Application Support Manager / 3rd Line support analyst to join our client as their first Service Desk Team Lead, to establish the function and grow the team
As a leader in their field, our client prioritises excellence, creativity, and efficiency in all aspects of our work.
The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems.
The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems.
As a Software Project Leader, you will play a vital role in ensuring the success of our product certification, manufacturing output, and support activities!
Dynamic (hybrid) working: typically, 3 to 4 days per week on-site, due to workload classification
Security Clearance: British Citizen or a Dual UK national with British citizenship.
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems.
The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
Our client is a global financial services platform that offers essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.
We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.