We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
Education: 2:1 BSc in a STEM Subject & A-Level (B and above in Math)Salary: £29,000 Starting
The Role
This position uniquely blends technical problem-solving with client engagement, joining a flexible and innovative software solutions team leading the way in the Fin-tech industry.
A dynamic and innovative financial services organisation located in Solihull, are looking for an ambitious Graduate with a keen interest in the world of technology.
Solihull - 3 days per week on-site
Up to £25,000 per year Share Options Private Healthcare
We care about making a positive impact for our colleagues, customers, partners, and the wider community.
We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
A bit about us
We're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
A fantastic opportunity has come up to join a truly innovative and exciting organisation located in central Birmingham, as they look to expand their team again due to continued progression.
The Insight Analyst is responsible for gathering, analysing, and interpreting data to provide valuable insights and reporting to support business decision-making.
Are you looking to take your career to the next level?
They play a crucial role in driving data-driven strategies and optimizing business performance.