Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
General
In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience.
Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors.
Posted by Wanstor Network Services • £32K/yr to £38K/yr
In this role, your exceptional troubleshooting skills, strategic planning, and customer-centric approach will be instrumental in minimising resolution times, delivering projects on schedule, and forging strong relationships with senior stakeholders.
As a member of our NOC team, you'll play a crucial role in ensuring the seamless operation of both our internal and external client's IT infrastructures.
You'll proactively monitor for potential issues and quickly address faults before they impact service.
Posted by Proactive Solutions Group Ltd • £50K/yr to £55K/yr
Software Support Consultant
Software Support Consultant / ERP Technical Support Consultant.
The Software Support Consultant / Business Intelligence Consultant will need some BI experience along with exposure to ERP systems and development projects.
A Hoddesdon based business intelligence firm need a Software Support Consultant / BI Consultant to provide support and consultancy services to their European customer base.
We are recruiting for an exciting contract position for Honda Financial services who are seeking a meticulous and exceptionally well organised Application Support Coordinator for 6 months .
You will be providing first line support and assisting with any production questions and issues.
You will be required to liaise with the IT team to bring these to a satisfactory resolution.
Posted by Pursuit Resources Group • £42K/yr to £45K/yr
My client is looking for a consultant to join their managed services team.
Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.
The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills.
Posted by Proactive Appointments • £30K/yr to £35K/yr
Our client is looking for an IT Application Support Analyst, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.