My client is looking for a consultant to join their managed services team. The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills. Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.
Benefits:
- 25 days standard holiday with increase on year's of service.
- Auto enrolment to pension
- Life insurance
- Death in Service insurance
- Private medical insurance
- Fully remote working
- 2 weeks Work from anywhere policy
- Full company events
Responsibilities & Duties:
- General administration of internal product offerings.
- Review, investigate and resolve client MSO (Managed Service Offering) requests related to product offerings.
- To understand end-to-end business processes and define new and improved practices where appropriate.
- Learn to identify issues and appropriately escalate requests as necessary to senior colleagues and other internal teams.
- Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
- Assist clients in the development of Standard Reports PPT Reports and Dashboards.
- Requirements gathering for customisations and be able to document solid solutions working with the customer. You will be required to effectively communicate changes to the internal development integration teams for customisation work to be carried out. e.g. measures, custom reports
- Review and respond to MSO Requests providing well thought out and through researched solutions, seeking guidance and advice from more senior team members as necessary.
- Be able to translate business requests into functional working practices.
- Manage and maintain appropriate documentation as business operations change, keeping a thorough track of system changes and impacts.
- Communicate to clients at all levels with clear guidance on operation and system solutions.
- Provide knowledge transfer on any new system changes and organise communications out to the client base of such changes.
- Continuous improvement of processes for customer systems.
- Other duties as assigned
Minimum Qualifications:
- A minimum of 1 years application support experience, preferably via a ticketing system, email, or telephone/web meeting.
- MUST be fluent in French and English (both written and speaking) - this is mandatory for the role.
- Experience in implementing, configuring and administering Enterprise software solutions.
- Proficient with Windows Operating systems and MS Office. In particular MS Outlook, MS Word and MS Excel.
- Basic understanding of databases including SQL query language.
- Experience in Project Management and MS Project.
- Power Bi skills (desirable but not essential).
Competencies:
- Skilled communicator, both written and verbal.
- Problem solving and solution facilitation.
- Confidence to seek support of peers and management as required.
- Highly organised with proven time management and prioritisation skills.
- Self-motivated and capable of working in a geographically distributed team.
- Ability to quickly build rapport and good working relationships with clients.
- Attention to detail.
- Integrity
- Ability and willingness to learn new concepts and technologies quickly and proactively.
- Pride, passion and commitment.