Application Support Analyst (Figaro)
A leading wealth manger is expanding and as a result they are looking for an Application Support Analyst with knowledge of FNZ Figaro. This is a role which is based in the City of London, and we are looking for someone to be 2 days in the office and 3 days from home.
Brief role overview
The Application Support Analyst is responsible for IT application support activities including maintenance, administration, second line and third line support. They will work closely with the Service Centre to provide second- and third-line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.
The Application Support Analyst will also support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans.
Our core business applications will be the focus of this role: FNZ Figaro, Microsoft Dynamics CRM (as a platform for Wealth Dynamix WDX ONE), Objectif Lune PlanetPress, and INVU Document Management. The role will be required from time to time to support other applications, including internally developed solutions alongside internally hosted vendor applications such as Atlassian JIRA and PlanetPress.
Key Responsibilities
General
- Understand and comply with the IT organisation requirements, processes, procedures and policies
- Share knowledge and expertise with others, coaching and supporting team members as required
- Providing support coverage for colleagues in other teams during periods of absence or leave
- Perform other duties as assigned by your line manager
- The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays
Technical Requirements:
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Experience supporting any of the following applications in a similar role:
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FNZ Figaro (essential)
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Microsoft Dynamics CRM (preferred)
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Wealth Dynamix WDX ONE (preferred)
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SQL Server Management Studio (preferred)
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Objectif Lune PlanetPress (preferred)
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INVU Document Management (preferred)
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JIRA Administration (desirable)
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WhereScape/Data Warehouse (desirable)
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Experience applying software release management techniques.
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Experience completing application testing.
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Demonstrable experience in a similar role in the financial services sector.
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ITIL v3 Foundation or demonstrable experience working in an ITIL aligned environment.
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Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI would be highly beneficial.
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Skilled in IT problem diagnosis and resolution.
Excellent Benefits on offer
2 days in the office and 3 days from home
25 days holidays
Pension
Bonus
Gym Flex
Training
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