Monitoring the consumer customer service inbox and answering emails to customers from our consumer website.
Answering the telephone take telephone orders by processing the order on Shopify and taking card payments.
Review of the sales orders which can be shipped on our ERP system and tag these orders on the shipping system so that the warehouse can ship to customers approximately 3 times per day.
Responsibilities include resolving customer issues, recommending solutions, guiding users through features, and maintaining excellent customer support from sales to post-sales.
You will assist both buyside and sell-side customers with queries related to the platform's products and services.
This is a great opportunity to join a company within the fintech industry.
Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
The primary responsibility is to provide administrative support to the sales team, manage customer accounts, process orders, and handle customer inquiries.
We have an opportunity for a Sales Administrator/ Customer Service will provide essential support to the sales team, ensuring efficient operation and administration of sales processes.
This role requires excellent organisational skills and a proactive approach to solving technical problems.
Reporting to Finance the Finance Controller you will be responsible for processing invoices and providing support to the Logistics team as well as assisting the Financial Controller with weekly/monthly tasks.
General
Recruitment are delighted to be exclusively supporting our client, one of Europe's leading privately-owned Food Manufacturing processor's to recruit an Accounts Administrator at their site based in Burradon.