Posted by Source4 Personnel Solutions • £28K/yr to £30K/yr
General
Our client is looking for a bilingual (French and English speaking) individual with customer support/order management experience to cover a 12-month fixed term contract.
Responsibilities
Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance.
Provide exceptional customer service through various channels, ensuring satisfaction every step of the way.
Reporting to the Head of Operations, you will support the smooth running of the movement, storage and production and the delivery of excellent customer service.
We have an exciting opportunity for a Operations Support Specialist to handle corporate mobility orders and provide outstanding support to our workforce.
This role involves working closely with Operations and Support Specialists to deliver top-notch service.
You'll be engaging directly with carriers and our partner to promptly respond to employee inquiries, orders, and complaints, ensuring high levels of employee satisfaction.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.