Your New Job Title: Order Management Administrator
The Skills You'll Need: Sales Administration, Customer Service, SAP, Orders, Invoices
Your New Salary: £31K per annum
Location: Central London, 5 days a week in office
Job status:1-year fixed term contract, extension possibility
Start date: ASAP
Working hours: 37.5hrs/week, flexible/ either 7.30am - 3.30pm or 8am - 4pm
Who You'll Be Working for: World renowned luxury goods business, role based five days a week in the office.
Order Management Administrator - What You'll be Doing Each Day:
Working as a key administrator in the Administration Team, you will ensure that all the client repairs are processed in an efficient, timely and accurate manner as set by the brands. All registration, estimates and invoices are to be completed daily.
Repair registration:
- Client account & product identification
- Recording of product condition (aesthetic defects)
- Recording of client requests
Repair cost estimate creation:
- Know the product catalogs & Brand policies (services, warranty criteria, gratuity criteria etc.)
- Know the spare parts (being able to find a spare part reference, identify a spare part vs. consumable, spare parts included in the service etc.)
- Perform spare parts availability check
- Define services & price the repair (service & spare parts)
- Be able to estimate the repair lead-time
- Send the cost estimate to the client
Final control / Invoicing:
- Ensure all invoices are completed daily in an efficient & accurate manner
- Perform final aesthetics check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning & sealing etc.)
- Invoice repair & prepare client's documents through precise use of set invoicing codes & comments
Post opening:
- Open parcels, handle client products safely & process correctly as per procedures
Maintenance of the work environment:
- Daily set-up of Administration areas
- Alert management when stationary orders are required
Development of the UK After sales Service:
- Constantly strive to improve our service by proposing improvements & changes to the day-to-day procedures of the SAV/After sales Team
- To actively participate in and contribute to team & quality meetings
- Monitor, process & respond to emails/queries in the shared email Iinbox (including eye wear repairs)
Order Management Administrator - The Skills You'll Need to Succeed:
- Experience with order administration
- Accurate, efficient, organized
- Numerate
- Must have excellent attention to detail
- Excellent communication & writing skills
- Good time management skills
- Customer focused
- Strong IT skills & be a fast learner of different systems (including various internal Intranets)
- SAP knowledge a plus
- The role may involve some light physical work: moving boxes, opening and packing
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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