The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.
Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.