Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
We are currently seeking enthusiastic and customer-focused individuals to join our clients friendly Member Connect team as Contact Centre Representatives.
As a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, our client is dedicated to creating a vibrant workplace where diversity is valued and employees can thrive.
This well-respected membership body is recruiting a Professional Qualification Coordinator to oversee the processes to qualify as a fully-registered professional within this key industry.
Key Responsibilities of the Professional Qualification Coordinator
Provide advice and guidance to internal and external staff regarding professional qualification, both by email/phone and via a range of media including guidance documents and website content.
Manage the day-to-day administrative activities relating to assessments, booking travel and accommodation for assessors, and sourcing suitable venues.
As Membership Team Leader, the ideal candidate will have leadership experience, be commercially astute and be able to take a hands on approach to dealing with customers directly.
In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the small (but effective) team are performing.
We are excited to share an exciting opportunity with a reputable company who are looking for a team leader to join one of their teams.
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Key Responsibilities
Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.