Membership Assistant
Professional Body
6-month FTC, full-time
Hybrid working and in the London office
Salary £29,253 pro rata
Start Date: Monday 9th September 2024
My client, a professional membership organisation is currently recruiting for a Membership Assistant.
The purpose of the role is to operate as part of the wider Membership Team to administer/deliver the end-to-end membership operational processes for new and renewing members. The role includes processing membership applications and fees, maintaining their CRM; financial reconciliation; delivering the annual renewal process to ensure maximum retention of renewing members; providing outstanding levels of customer service.
The role is a customer contact role with extensive engagement with candidates, existing members, potential members, employers; and other stakeholders.
Main Responsibilities of the Membership Assistant:
- To deliver the membership operational process for the end-to-end membership journey, from potential leads to joining, renewing, reinstating, and upgrading / changing membership class. This includes processing applications and fees as part of one end to-end process.
- To review, process and elect the following applications: Students, Licentiates Affiliates, Retired, reinstatements, resignations.
- To administer the membership operational policies, including Leave of Absence; concessionary fees; and ensuring their membership requirements are met.
- To deliver the annual membership renewals to maximise member retention, including the collection and processing of income, concessionary fees, outbound calling and member resignations.
- Work closely with the Membership Operations Manager to ensure accurate reconciliation and reporting for membership income.
- Provide excellent customer service and support to all existing and potential new members to maximise membership acquisition and retention; responding to written and telephone enquiries; and managing inboxes.
- To maintain and update their Membership database, using Microsoft Dynamics.
Essential Skills:
- A strong customer focus, able to communicate with members & stakeholders in a professional & effective manner.
- Attention to detail and a high level of accuracy.
- Able to plan, organise and prioritise work effectively, whilst at times, working on own initiative.
- Able to meet deadlines whilst ensuring a high quality of work
- Good IT skills / MS Dynamics, experience of using databases/CRM systems.
- Experience working in a membership organisation (desirable).
- An understanding of the operational complexities of a professional body (desirable).
To apply for the Membership Assistant role please send us your CV and indicate your notice period.
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.