Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
You will report into and support our Health and Safety and Facilities Manager and work alongside a part time receptionist covering reception/administration tasks, with the role being split 60% reception and 40% administration.
We employ over 220 staff in the UK and Overseas and are seeking a Temporary Receptionist and Administrator to start asap and cover throughout the Summer months.
We are an award-winning company and one of Europe's leading designers and manufactures within the engineering sector.
Our client is looking for two individuals to join their existing team where you will work on a temp to perm basis, providing full support to the wider business.
A varied role covering all elements of administration and telephone based work, you will respond to queries from individuals in the business and clients, providing responses.
You will need to be fully IT proficient, have excellent attention to detail and be confident to be on the phones.
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.