We are looking for a talented Marketing Specialist to join our team, with a focus on lead generation, retention, cross-selling/upselling, etc across the brands, to support and enable sales conversions.
We are a dynamic and fast-growing company that operates multiple brands.
We are known for our commitment to excellence and innovation in the shipping, logistics and print industry.
Working as part of the Customer Marketing Operations team, you will be responsible for multi-channel communications (Email, Push, In-app messages, Inbox etc).
Sitting within the Customer Marketing Operations Team, you'll be responsible for building and delivering a multi-channel CRM campaign.
Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you'll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.
Recruitment Partner: Frankie McCallister-Lyas
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.