As a successful Complaints Officer, your duties will be
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
General
Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.
Goodman Masson are working with a local authority in the South East to secure the services of a Head of Property to lead and manage an extensive and diverse property portfolio, including public buildings, community spaces, and commercial assets.
The successful candidate will be responsible for
Overseeing the following areas: Housing, Compliance, Repairs, Strategic Assets and Building Safety.
Developing and implementing a comprehensive property strategy aligned with the council's goals.
Posted by Hatched Recruitment UK • £40/hr to £45/hr
General
Work Pattern: Full-time, Monday to Friday
About the Role
We're looking for a skilled Environmental Health Officer with a solid background in the housing sector to join our dedicated team.
This role focuses on maintaining and improving residential housing standards by managing a varied caseload, including complaints related to damp, mould, overcrowding, and more.
I am looking for a highly organised Property Management Administrator to join my clients dynamic team.
The ideal candidate will provide essential administrative support to the property management department, ensuring smooth operations and efficient handling of all property-related matters.
This role involves direct interaction with tenants, property owners, and service providers, requiring excellent communication skills and a proactive approach to problem-solving.
Hybrid 2/3 Work Style: Westminster City Council seeks a skilled Asset Strategy and Management Specialist to manage the Housing Revenue Account (HRA) stock's survey and data processes, ensuring accurate records and contributing to long-term capital investment planning.
Lead and manage HRA stock surveys, maintain the MRI Asset Management database, and ensure accurate data integration into WCC processes.