About Us: We are a dynamic and customer-focused company seeking an enthusiastic Inbound Customer Service Advisor to join our team.
Inbound Customer Service AdvisorLocation: ThealeType: Full-time, PermanentSalary: £26,000 - £27,000 per annum during probation, increasing to £29,000 per annum after successful completion of probation.
As an integral part of our call centre, you'll handle incoming calls and emails from our valued customers.
Customer Service - Claims & Complaints Adviser, Reading
This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries.
My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster.
General
Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand.
Privately owned business wide solution platform, supporting sales, marketing, finance and more.
Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.
Globally established, operating with businesses in over 25 countries.
As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Key Responsibilities
Handle a high volume of calls and emails related to council tax and housing benefits.
This role offers an excellent opportunity for anyone looking to step up into a leadership role, a change of leadership role, or those looking to develop their people leadership skills.
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